Contact Us

Please get in touch with any queries you have about our products, service or delivery.

Important Info

We are currently open for business and have put in place strict measures to protect and safeguard our teams. This means things may take a little longer than usual at present.

Customer Service

Our customer service team is working hard to respond to customer queries. We have a very limited capacity to answer phone calls at present. If you have a query then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible and allow up to 5 working days for a response.


We're experiencing high order volumes at present but remain committed to processing and dispatching orders as quickly as we can. However, please allow for delays due to the circumstances. If you've been sent a tracking number for your order, please allow up to 72 hours for this to activate on the carrier's website.

Thank you for your support in these challenging circumstances.

Contact Us

Email us

Use the form on this page to email our support team.

Online Chat

Mon to Fri, 9:30am to 4:30pm. Click the icon below and right to launch an online chat with one of our support team

Call us on 0330 002 1177

Mon to Fri, 1pm to 5pm. Our customer service team are on hand to help with any enquiry you might have

Write to us

Fire Mountain
Vale Mill (Rochdale) Ltd
Robinson Street
OL16 1TA

Copyright © 2020 Vale Mill (Rochdale) Ltd. All rights reserved.