We offer free delivery to all UK mainland addresses. Orders to some more remote areas are subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.
Delivery areas subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE). This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode.

You can pay for all items securely on the Alfresia website via PayPal checkout, any debit or credit cards, Google Pay, Apple Pay and Shop Pay.

If you change your mind about an order once it has been dispatched but not yet delivered, please refuse the delivery and the courier will return it and we will issue a refund. If the goods are accepted at the delivery point, there will be a collection charge to return the item.

Our team will always aim to pick and dispatch orders within 1 working day of ordering and are delivered 1-3 working days after dispatch however please allow up to 5 working days for delivery of your order. We do not dispatch items on weekends or bank holidays so please bare this in mind when ordering.

Our website reflects real time stock levels in our warehouse and you will not be able to add an item to your basket if it is out of stock.

We occasionally run special offers on our website and will offer discount codes for use in the checkout process. These offers will be visible on the website.

All prices shown on the website are inclusive of VAT.

You should receive an email confirmation of your order within a few minutes. Please check your junk folder if this doesn’t come through to your inbox.

Tracking information will be sent to your email once your item has been dispatched.

All of our contact information can be found in the Contact Us section of the website. Our UK based customer services team will always try to resolve any issues as quickly as possible.

All of our BBQs come with a 12 month manufacturers warranty as standard.

If you have received a faulty or damaged item, please contact our customer services team within 14 days. We will be able to provide further advice.

We hope you love your new Alfresia products but if you change your mind once it arrives, we accept returns within 30 days.

To return any unwanted items, please contact our customer services team before sending your item back. You may be liable for the cost of returning items to us. All items must be returned in their delivered condition, unused and in original packaging.

Refunds will only be given after the returned item has been received at our warehouse and inspected by our team.

The address for returning items is:
Alfresia Returns,
Vale Mill (Rochdale) Ltd,
Barlow Street,
Rochdale,
OL16 1TG

All instruction manuals can be found by clicking here.