General FAQs

If you change your mind about an order once it has been dispatched but not yet delivered, please refuse the delivery and the courier will return it and we will issue a refund. If the goods are accepted at the delivery point, there will be a collection charge to return the item.

You can pay for all items securely on the Fire Mountain website via PayPal checkout, any debit or credit cards, Google Pay, Apple Pay, Shop Pay and Klarna.

Our website reflects real time stock levels in our warehouse and you will not be able to add an item to your basket if it is out of stock.

We occasionally run special offers on our website and will offer discount codes for use in the checkout process. These offers will be visible on the website.

All prices shown on the website are inclusive of VAT.

You should receive an email confirmation of your order within a few minutes. Please check your junk folder if this doesn’t come through to your inbox.

Tracking information will be sent to your email once your item has been dispatched.

We offer free delivery to all UK mainland addresses. Orders to some more remote areas are subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.
Delivery areas subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE). This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode.

We use DPD, Fedex and AIT Logistics to deliver our products. We use the best one depending on location or order contents.

Tracking information will be sent to your email once your item has been dispatched.

All of our contact information can be found in the Contact Us section of the website. Our UK based customer services team will always try to resolve any issues as quickly as possible.

All Fire Mountain products come with a 12 month manufacturers warranty as standard.

If you have received a faulty or damaged item, please contact our customer services team within 14 days. We will be able to provide further advice.

There are occasions when items within an order may be delivered separately, this is usually related to weights and dimensions of products. We do try and get your order to you with a single courier, unfortunately this isn't always possible. Orders may be delivered at different times, sometimes on a different day and with a different courier partner. Please contact us with any queries.

As a standard, none of our items arrive built and your order will be delivered inside it's original packaging.

We hope you love your new Fire Mountain products but if you change your mind once it arrives, we accept returns within 30 days.

All instruction manuals can be found by clicking here.

Yes, we do sell spare parts for our BBQs. Please contact our customer service team to enquire further.

Yes, we do sell covers for our BBQs. Browse our range of covers here.

Our covers are manufactured to fit a specific size and style of BBQ unit. Find a full list of BBQ covers here.