General FAQs

Visit our customer reviews page and check individual product pages for reviews of the model you are considering. Look for feedback relevant to your needs, such as cooking space, assembly, temperature control and everyday use.

Contact us with the models you are considering, your budget, available space and the number of people you normally cook for. Our UK-based team can help explain the differences so you can choose a product that suits your needs.

Choose a BBQ around how you like to cook. Gas BBQs offer convenient ignition and adjustable heat. Charcoal BBQs suit traditional charcoal cooking, while kamado BBQs provide flexibility for grilling, roasting, smoking and slow cooking. Consider your budget, available space and how often you plan to use it.

The Sierra range is a good starting point for straightforward gas cooking and everyday value. Choose the size that suits your household and available space. If you want advice before buying, our customer service team can help you compare suitable models.

Sierra offers an accessible introduction to Fire Mountain gas cooking. Cascade provides enhanced features and versatile options for family cooking and entertaining. Olympus is our most premium gas BBQ collection. Compare individual specifications to find the combination of cooking space, features and finish that suits you.

Yes. Fire Mountain products are available on marketplaces such as Amazon, B&Q and other online retailers.

However, we recommend buying directly through the Fire Mountain website so you can receive product advice and aftercare directly from our own team.

Buying direct also gives you access to excellent product offers, including reduced-price accessories and add-ons when purchasing a BBQ. Available offers are shown on our website and may vary by product.

Check the product dimensions and measure your intended cooking and storage areas before ordering. Allow additional space for opening the lid, accessing shelves and moving around the BBQ. Your instruction manual's safety clearances must also be maintained.

A dual fuel BBQ combines gas and charcoal cooking areas in one unit. The Fire Mountain Cascade Dual Fuel BBQ lets you choose between convenient gas cooking and traditional charcoal cooking. Follow the product manual when setting up and using either cooking area.

On some models, the advertised total includes both main cooking burners and side burners. For example, a 3+1 configuration means three main burners and one side burner. Check the breakdown on the product page when comparing BBQs, as side burners do not increase the main grilling area.

The kW rating describes a gas burner's rated heat output. A product may show the output of each burner and the combined total. When comparing BBQs, also consider cooking area, burner layout and heat control, as a higher total figure does not tell the whole story.

A side burner provides a separate cooking area for suitable pans, allowing you to prepare sauces, vegetables or other accompaniments alongside the main grill. Check whether your chosen BBQ includes one, and follow its instructions for suitable cookware and safe use.

The cooking area describes the surface available for grilling food. Product dimensions describe the overall size of the BBQ, including features such as shelves. Compare cooking area when assessing capacity, and overall dimensions when planning where the BBQ will fit.

Cast iron grills retain heat well and help create a good sear and distinctive grill marks. They need appropriate cleaning and care to keep them in good condition. Follow your model's instructions, particularly if the cast iron has a protective coating.

Read the individual product page for details of included accessories, such as a cover, hose or regulator. These can vary between models. If anything is unclear, contact us before ordering rather than assuming the same accessories are included across every range.

Yes, we do not supply Gas or Charcoal. Before your first cook, make sure you have the fuel specified for your model, such as a suitable propane gas bottle or approved charcoal. Follow the product manual when choosing fuel and connecting gas equipment.

Check the product page for its current availability and any stated pre-order information. If you cannot add an item to your basket or need clarification about stock, contact our team before ordering.

We occasionally run promotions and discount codes. Check the website and the terms of each offer for eligible products and any restrictions. Enter a valid code at checkout and check that the discount has been applied before paying.

Yes. Prices shown on the Fire Mountain website include VAT.

You should receive an order confirmation email shortly after placing your order. Check your junk or spam folder if it does not appear. If you still cannot find it, contact us with the name and email address used for your purchase.

Contact us as soon as possible with your order number and the change you need. The available options depend on whether your order has already been processed or dispatched. Please wait for confirmation from our team.

A pre-order is an order placed before a product is ready for immediate dispatch. Only treat a product as a pre-order if the listing clearly states this. Read the stated availability information carefully and contact us if you need clarification before buying.

Visit our Sale collection and check individual product pages for current promotions. You can also subscribe to our newsletter for updates about offers and new products. Check each promotion's terms, qualifying products and availability before ordering.

Yes. Our Fire Mountain Digital Gift Cards let the recipient choose from BBQs, pizza ovens and accessories on our website. They are delivered by email, making them a useful option when you are unsure which product to buy.

Our digital gift cards currently have no expiry date, giving the recipient flexibility over when to use them. Keep the gift card email and code safe, and refer to the gift card product page for current details.

Enter your gift card code in the appropriate field during checkout on the Fire Mountain website. Check that it has been applied before completing your purchase. If you need help using the code, contact our customer service team without sharing it publicly.

Yes. You can browse our BBQ accessories separately and choose items compatible with your model. If an offer requires an accessory to be purchased in the same order as a BBQ, a later purchase may not qualify. Check the promotion's terms before ordering.

Our delivery partners include DPD, FedEx, Evri and MJ May Transport. The courier used depends on your location and the size and weight of the products in your order.

For deliveries with DPD, FedEx and Evri, tracking information is provided after dispatch. For some larger items delivered by MJ May Transport, the courier contacts you to arrange delivery. Check your dispatch notifications or contact us with your order number if you need help.

The estimated delivery timeframe is displayed during checkout. Delivery arrangements depend on the products ordered and the courier handling them. Check your order information and dispatch updates, and contact us with your order number if you need help.

Some larger products are delivered by MJ May Transport using a specialist two-person delivery service. If your order is assigned to this service, the courier will contact you to arrange delivery. Keep access information available and discuss any delivery concerns when contacted.

Our standard shipping service currently covers UK mainland addresses. If you are elsewhere, contact us before ordering so we can discuss whether any delivery options are available for your location.

Tell the courier immediately if there is visible damage. Our delivery guidance asks customers not to accept deliveries with apparent damage and to contact us with details. Where possible, take photographs of the packaging and damage to help us investigate.

Unfortunately, we cannot collect or dispose of your old BBQ when delivering a new one. Fire Mountain orders are delivered by our trusted delivery partners, who do not offer an old BBQ removal service.

Please arrange disposal separately. Contact your local council for advice on household recycling centres or bulky waste collections, and check whether they accept BBQs. Gas bottles must be handled separately, so contact your gas supplier for return advice.

Items may arrive separately because of their size, weight or courier arrangements. Check your dispatch notifications for separate deliveries. If an item appears to be missing, contact us with your order number and details of what has arrived.

Tell the delivery provider about narrow entrances, steps, restricted parking or other access issues before delivery. Measure gateways and doorways where necessary. Check the arrangements with the courier rather than assuming the product can be carried to any location on your property.

Contact us as soon as possible with your order number and the correct address. Whether an amendment is possible depends on the order's progress. Do not assume the address has changed until our team confirms it.

Check the courier's tracking information, delivery notification or calling card for the next steps. The arrangements depend on the delivery provider. If you cannot find the information you need, contact us with your order number so we can help investigate.

Enter your delivery address during checkout and review the available options before paying. Our standard service currently covers UK mainland addresses. If checkout does not accept your location, contact us before placing an order.

Check the packaging and parts list carefully, as smaller fittings may be packed separately. If a component is still missing, contact us with your order details and the part reference from the manual. Do not use the BBQ if the missing part affects safe assembly or operation.

Check the product label against your order confirmation. If the item appears incorrect, contact us with your order number and photographs of the product and packaging labels. Keep the item unused while our team checks the issue and advises you.

You can email support@fire-mountain.co.uk, call 0330 002 1177 or use the form on our Contact Us page. Include your order number and product details where available to help our UK-based team assist you.

Include your product name, model or product code, order number and a clear explanation of the issue. Photographs of the relevant part can also help. Providing these details when you contact us makes it easier for our team to identify your product and advise you.

The website footer includes a User Manuals link. If you cannot find the manual for your model, contact Fire Mountain with the product name or code so we can help you obtain the correct instructions.

Contact us with the model details, retailer name, purchase date and proof of purchase where available. Tell us whether you need product advice, parts information or help with a fault. Depending on the issue, your original retailer may need to handle the order or purchase-related enquiry.

Visit the Fire Mountain Knowledge Base for cooking ideas, buying advice and maintenance guides. Our Cooking FAQs and Safety FAQs answer common questions. Always follow your product manual for model-specific instructions.

Choose the cover specified for your BBQ's exact model and size. Similar burner counts do not guarantee the same dimensions. Check the listing carefully, or contact us with your model details if you need help.

Useful essentials include suitable cooking utensils, heat-resistant gloves and a food thermometer. Depending on your model, you may also need fuel, a compatible gas regulator and a protective cover. Browse our BBQ accessories and check compatibility before buying.

We offer griddles for selected Fire Mountain BBQ models. A griddle provides a solid cooking surface for foods such as sliced vegetables, eggs and smaller pieces of food. Check the accessory's listed model compatibility and dimensions before ordering.

Do not assume accessories are interchangeable, even if two BBQs have the same burner count. Check the dimensions, fittings and manufacturer's compatibility information. For gas components and accessories that affect airflow or heat distribution, use the specification approved for your model.

Pizza cooking may be possible with a suitable, compatible accessory and the correct setup. Explore our pizza ovens, including the Grill Top Pizza Oven, and check the product instructions before use. Never assume every accessory is suitable for every BBQ.

Check your order confirmation, product label and instruction manual for the model name or product code. Compare this with the accessory listing. If you are unsure, send our team the available details and a clear photograph before placing your order.

Our spare parts collection includes parts for selected older and newer models. Availability depends on the component and product generation. Check the listing carefully and contact us with your model details if you need help finding a suitable part.

Contact us with your BBQ model, product code and a photograph or manual reference for the part. Our team can advise whether a suitable replacement is available. Do not order a similar-looking component without checking compatibility first.

No. Burners, grills, drip trays and other components can differ between models and product generations. Match the replacement to your specific BBQ, including any year or version information in the listing. Gas components must meet the specification required for your model.

Replacing an available worn component can help keep a BBQ working, provided the rest of the unit is safe and in sound condition. Check compatibility and follow the replacement instructions. Do not continue using a BBQ with damaged gas fittings or weakened structural parts.

Our change-of-mind policy accepts returns within 30 days. Contact us before sending anything back, with your order number and reason for return. Items must be unused, unbuilt and in their original packaging. Return costs may apply. See our Delivery & Returns page for full details.

Refunds are issued after the returned item has been received and inspected. Once processed, a refund can take three to five working days to appear in your account. Contact us with your order number if you need an update.

Fire Mountain products come with a 12-month manufacturer's warranty as standard. Keep your proof of purchase and contact us with your product and order details if you have a warranty query. This warranty does not affect your statutory rights.

Contact us promptly with your order number, product details and photographs of the fault or damage where possible. We ask that delivery damage is reported within 14 days so we can investigate quickly. Do not use a product if the issue affects safety. This reporting request does not limit your statutory rights.

Keep the packaging while you check the product and its components. Original packaging helps protect an item during transport if a return is needed. Our change-of-mind returns policy requires items to be unused, unbuilt and in their original packaging. Contact us before arranging a return.