Refund policy

How do I return an item?

We understand that sometimes you may change your mind about an item or not like how it looks when it arrives and so returns are accepted within 30 days. To return unwanted items please contact us before sending your item back with your order number and reason for return. You may be responsible for the cost of returning items to us. Items must be returned in their delivered condition, unused and in original packaging (i.e. unbuilt and boxed suitable for courier transit).

Refunds will only be given after the returned item has been received and inspected and you should use a registered post or recorded delivery when returning goods.

The address for returning items is:

Fire Mountain Returns
Vale Mill (Rochdale) Ltd
Barlow Street
Rochdale
OL16 1TG

(Please contact us before returning any item and, once the return is confirmed, ensure your name, address and order number is included with the package)

I’ve received a faulty item, what do I do next?

If you receive a faulty or damaged item please contact us within 14 days, we may ask for information and images of the damage.

All items and packaging are checked upon leaving our warehouse. In the unfortunate event your item arrives damaged please notify the courier in all instances. Please do not accept delivery if there is apparent damage - tell the couriers and then contact us with details of the issue.

We can then advise how to proceed and arrange for a replacement or refund where necessary.